National Certificate III in Ticketing and Reservation

The holders of this qualification are expected to work as a Reservation agent who is responsible in constructing and verifying travel plans for passengers by utilizing manuals and computers to find out about taxes, schedules, and other details.

Program Category

MNSDA

Certificate Level

National Certificate III

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National Certificate III in Ticketing and Reservation

Modules

  • Observe personal and work place hygiene practices.
  • Practice health, safety and security practices.
  • Provide effective customer care.
  • Practice effective workplace communication.
  • History of airline.
  • Geographical knowledge.
  • Travel Formalities.
  • The Journey.
  • Basic reservation and ticketing.

Entry Criteria

Completion of Grade 6

Duration
15 Weeks