Modules

• Develop and update tourism industry knowledge
• Observe personal and work place hygiene practices
• Practice health, safety and security Practices
• Provide effective customer care
• Practice effective workplace communication
• Perform computer operations
• Follow policies and procedures
• Provide first aid
• Setting Up the Trolley & preparing to work
• Prepare Guest rooms
• Serving Bathrooms
• Servicing an occupied room
• Servicing a vacant room
• Providing Turn Down Service
• Handling room transfers/ moves
• Handling guest laundry & dry cleaning
• Handle Keys
• Handling guest requests
• Closing down
• Work safely
• Handling Non-Routine Cleaning