National Certificate III in Guest House Operations
National Certificate III in Guest House Operations
Modules
- Develop tourism industry knowledge.
- Apply work ethics and professionalism.
- Follow health, safety and security procedures.
- Practice effective workplace communication.
- Provide effective customer care.
- Perform basic computer operations.
- Provide first aid.
- Respond to fire.
- Clean guest house and its equipment.
- Prepare Rooms for Guests.
- Respond to guest inquiries and complaints.
- Receive & Process Reservations.
- Manage Financial Operations.
- Perform arrival and departure services.
- Organize excursions and site seeing trips.
- Undertake basic of food and beverage services.
- Perform Guesthouse office administration Procedures.
- Maintain guesthouse premises.
- Provide information related to History of Maldives and its culture.
- Provide laundry Services to guests.
Entry Criteria
Completion of Grade 6
Duration
15 Weeks