National Certificate III in Front Office Services

The mission of the Certificate III in Front Office Services program is to educate individuals who can work in a commercial setting by giving front desk employees the attitudes, abilities, and information they need to make every client interaction memorable and pleasant.

Program Category

MNSDA

Certificate Level

National Certificate III

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National Certificate III in Front Office Services

Modules

  • Develop and update tourism industry knowledge.
  • Observe personal and work place hygiene practices.
  • Practice health, safety and security practices.
  • Provide effective customer care.
  • Practice effective workplace communication.
  • Prepare for work.
  • Handle Hotel Telephone, Mail, Messages and Faxes.
  • Hotel Markets and profiles.
  • Demonstrate understanding of Front Office System and Functions.
  • Welcome Guest.
  • Control Room Keys.
  • Handle Guest Luggage.
  • Handle Hotel Voucher.
  • Handle Guest Enquiries.
  • Handle Guest Valuables.
  • Handle complaints.
  • Check-out Guests.
  • Handover at End of the shift.

Entry Criteria

Completion of Grade 6

Duration
15 Weeks