National Certificate III in Housekeeping

Program Category


Certificate Level

National Certificate III

National Certificate III in Housekeeping


  • Develop and update tourism industry knowledge
  • Observe personal and work place hygiene practices
  • Practice health, safety and security Practices
  • Provide effective customer care
  • Practice effective workplace communication
  • Perform computer operations
  • Follow policies and procedures
  • Provide first aid
  • Setting Up the Trolley & preparing to work
  • Prepare Guest rooms
  • Serving Bathrooms
  • Servicing an occupied room
  • Servicing a vacant room
  • Providing Turn Down Service
  • Handling room transfers/ moves
  • Handling guest laundry & dry cleaning
  • Handle Keys
  • Handling guest requests
  • Closing down
  • Work safely
  • Handling Non-Routine Cleaning

Entry Criteria

Completion of Grade 6

15 Weeks