National Certificate III in Guest House Operations

With a focus on tourism and hospitality, the Certificate III in Guesthouse Operations program seeks to equip students with the technical understanding and skills needed to operate in the guesthouse sector.

Program Category


Certificate Level

National Certificate III

National Certificate III in Guest House Operations


  • Develop tourism industry knowledge.
  • Apply work ethics and professionalism.
  • Follow health, safety and security procedures.
  • Practice effective workplace communication.
  • Provide effective customer care.
  • Perform basic computer operations.
  • Provide first aid.
  • Respond to fire.
  • Clean guest house and its equipment.
  • Prepare Rooms for Guests.
  • Respond to guest inquiries and complaints.
  • Receive & Process Reservations.
  • Manage Financial Operations.
  • Perform arrival and departure services.
  • Organize excursions and site seeing trips.
  • Undertake basic of food and beverage services.
  • Perform Guesthouse office administration Procedures.
  • Maintain guesthouse premises.
  • Provide information related to History of Maldives and its culture.
  • Provide laundry Services to guests.

Entry Criteria

Completion of Grade 6

15 Weeks