National Certificate III in Front Office Services

The mission of the Certificate III in Front Office Services program is to educate individuals who can work in a commercial setting by giving front desk employees the attitudes, abilities, and information they need to make every client interaction memorable and pleasant.

Program Category


Certificate Level

National Certificate III

National Certificate III in Front Office Services


  • Develop and update tourism industry knowledge.
  • Observe personal and work place hygiene practices.
  • Practice health, safety and security practices.
  • Provide effective customer care.
  • Practice effective workplace communication.
  • Prepare for work.
  • Handle Hotel Telephone, Mail, Messages and Faxes.
  • Hotel Markets and profiles.
  • Demonstrate understanding of Front Office System and Functions.
  • Welcome Guest.
  • Control Room Keys.
  • Handle Guest Luggage.
  • Handle Hotel Voucher.
  • Handle Guest Enquiries.
  • Handle Guest Valuables.
  • Handle complaints.
  • Check-out Guests.
  • Handover at End of the shift.

Entry Criteria

Completion of Grade 6

15 Weeks